Terms & Conditions

Madless ("we", "our", "us") is a personal knowledge platform where you keep what you let in and see what you think. These Terms govern your access to and use of the website, web application, and API (collectively, the "Services") available via madless.com and any related sub-domains. By accessing the Services you agree to be bound by these Terms.

• You must be at least 18 years old and able to form a binding contract.
• If you use the Services on behalf of a business, you confirm you have authority to bind that business.
• If you do not agree with any part of these Terms, you must not use the Services.
• Your use of the Services is also governed by our Privacy Policy and Acceptable Use Policy, which are incorporated by reference.

We continually improve and update Madless. Features may change, be added, or removed at any time. We will endeavour to give reasonable notice of material changes. The current set of modules (Canvas, Ask, Drive, and others) may evolve as the product develops.

• You are responsible for safeguarding your login credentials and API keys.
• You must notify us immediately of any unauthorised use of your account.
• We are not liable for any loss resulting from unauthorised access caused by your failure to secure credentials.
• We may suspend or terminate accounts that violate these Terms or our Acceptable Use Policy.

As between you and Madless, you retain any rights you hold in content you create, upload, or share through the Services ("Your Content"). You do not transfer ownership of those rights to us. By using the Services, you grant us — and the service providers and sub-processors acting on our behalf — a limited, non-exclusive licence to store, process, and display Your Content solely to operate and deliver the Services to you.

You are responsible for Your Content. You represent and warrant that you own it, or hold all rights, licences, and permissions needed to upload, store, and share it through the Services, and that doing so does not infringe the intellectual-property, privacy, or other rights of anyone else. You must not upload content you have no right to use — including copyrighted text, images, audio, video, or software belonging to others — or anything you have recorded without the consent the law requires. We run automated trust-and-safety checks on content (described in our Acceptable Use Policy), but we do not manually review everything you upload and these checks are not a guarantee — you alone remain responsible for what you choose to keep, upload, and share.

• We do not claim ownership of Your Content.
• We will not use Your Content for advertising, marketing, or any purpose unrelated to delivering the Services.
• You may export Your Content at any time using the data export feature or by contacting us.
• Upon account deletion, Your Content is permanently removed within 30 days, except where retention is required by law.

If you believe content on Madless infringes your intellectual-property rights, email [email protected] with enough detail to identify the content and your rights in it. We review every report, remove infringing content where appropriate, and disable the accounts of repeat infringers.

Madless uses artificial intelligence in two places: reading what you keep as it enters your space (transcription, image description, document parsing, and the embeddings behind search), and answering the questions you ask your own Canvas. When you use these features:

• Relevant portions of Your Content are sent to our AI providers for processing. Embeddings are generated by Cohere (called directly); images and video frames are described by a selected provider through Vercel AI Gateway; audio and video are transcribed directly by xAI; search results are reranked by Voyage AI (called directly); and, when you ask a question, the excerpts retrieved for it are sent through the Gateway to a selected provider to compose and check the answer. Gateway providers may include Anthropic, OpenAI, or Alibaba Cloud. The exact model may change, and the current provider list is maintained on our Sub-processors page.
• Your Content is never used to train AI models. Our AI providers are contractually prohibited from using your data for model training.
• Your plan includes a monthly allowance of minutes for audio and video. Every minute you record or upload draws one minute from that allowance — audio and video alike, whichever way it enters Madless — and time is counted to the second, not rounded up to a whole minute. Wherever we can read it, duration is measured from the file we store rather than taken on trust from the sending device. Minutes refill on the first of each calendar month (UTC) and do not roll over.
• Your plan also includes a separate monthly allowance of images — each image you let in draws one from it, and the description Madless writes for that image is included, at no credit cost. Like minutes, this allowance holds the door: when your images run out, Madless stops taking in new images until they refill, rather than keeping an image it cannot understand. Images refill on the first of each calendar month (UTC) and do not roll over.
• Your plan also includes a separate monthly allowance of credits, which meters AI thinking: 1 credit to answer a question from your Canvas and 5 for a deeper multi-step answer. Transcription and image description do not draw credits — they draw from your minutes and images. Credits refill on the first of each calendar month (UTC) and do not roll over. When they run out, the features that consume credits pause until the next refill; everything else keeps working.
• Anything you let in is understood — so when your minutes run out, Madless stops taking in new audio and video until they refill, rather than keeping a recording it cannot transcribe. A recording already made on your device is accepted if you had any minutes left when it started. A file you upload is checked before it is kept: if it is longer than your plan allows for a single file, or longer than the minutes you have left, it is refused, deleted rather than stored, and you are told why.
• AI-generated outputs (answers, suggested connections, search results) are tools to support your thinking — not definitive statements of fact.
• You are responsible for reviewing AI-generated outputs before acting on them.

Certain features allow you to make content visible beyond your private Canvas:

• Placing a concept on a view with people on it makes it visible to the people on that view. The concept remains owned by the person who created it; placing it neither transfers ownership nor creates a separate concept for anyone else.
• Each view with people on it has one Owner, who decides who is on it and what each person may do there — Full or Read only, and whether they can invite. A person’s own plan does not override the permission the Owner chose.
• How many people a view can hold is set by the Owner’s plan, counting the Owner and pending invitations. A view may hold no more than eight people.
• A concept and its associated storage and processing remain attributed to the account of the person who created it, even when it is placed on someone else’s view. When a person leaves a view or is removed from it, their cards leave with them. When the Owner removes everyone, everyone else loses the view immediately, and its talk is deleted with it.

You are responsible for the content you choose to share. Taking a concept off a view ends access through that view but does not erase material a recipient independently downloaded, recorded, or copied while they had access — including a copy they kept into their own Canvas, which is their own concept. Deleting the underlying concept removes its usable content from every view it was placed on, except where retention is required by law.

Programmatic access to the Services is available via our API, subject to the following:

• API access requires an API key, which you are responsible for keeping secure. Treat API keys like passwords.
• API usage is subject to rate limits, which are enforced automatically.
• You must not use the API to scrape, bulk-export, or redistribute other users' content.
• We may revoke API keys that are used in violation of these Terms.

• Madless offers a capacity-limited free Starter plan and two paid plans: Plus and Pro. Current pricing, features, and plan limits are on our website.
• Starter is not a timed trial. Unless a particular checkout offer expressly states otherwise, paid access begins and payment is taken when you choose to upgrade.
• Paid plans are billed monthly or annually in USD, as selected at checkout. Payments are processed by Stripe.
• We may grant complimentary or invite-only access at our discretion (for example to early or invited users). Such access is not a paid plan, carries no fee and no guarantee of continuity, and may be changed, downgraded, or withdrawn at any time. What you kept remains yours and exportable regardless.
• Havetobe Limited (trading as Madless) is not currently registered for UK VAT. Prices shown are the total payable — no VAT is collected. If our tax status changes in the future we will update this clause and our pricing page before charges change.
• All fees are non-refundable except as required by law, including UK / EU consumer cancellation rights where they apply to you.
• You can cancel your subscription at any time from your billing settings. Cancellation stops future renewals — your paid access continues until the end of the period you have already paid for, and partial periods are not pro-rated.
• Consumer cooling-off right: if you are a consumer in the UK or EU you would normally have 14 days to cancel a purchase for a refund. Because Madless is digital content supplied immediately, at checkout you ask us to begin providing the Services straight away and acknowledge that you lose this 14-day cancellation right once your subscription starts. This does not affect your right to cancel future renewals, described above.
• Late or failed payments may result in suspension of paid features. Your data is not deleted during suspension.

Starter is capacity-limited rather than time-limited. It may currently hold up to 100 concepts and includes the one-time processing allowances shown on our pricing page. Deleting a concept returns a concept slot, but it does not restore one-time image, transcription, or AI-processing allowances. If you move to Starter while holding more than its current limit, your existing material remains readable, searchable, and exportable, but creating new concepts is paused until you reduce what you hold or upgrade again.

Paid plans include four allowances, each measured in its own unit: storage (the files you keep, in GB), minutes (the audio and video you let in each month), images (the images you let in each month), and credits (the AI thinking you run each month — see Section 6). Current allowances are listed on the pricing page and may be adjusted with notice.

Storage is a level, not a monthly flow: Plus currently includes 50 GB and Pro 100 GB. When you exceed your storage allowance, new uploads are blocked until you free up space or upgrade your plan. We will not delete your existing files due to limit changes.

Audio and video are also length-limited per plan, and one ceiling covers both doors — a clip you record and a file you upload are held to the same length. Plus currently allows up to 5 minutes per piece and Pro up to 10 minutes, against monthly allowances of 3 hours on Plus and 10 hours on Pro. Starter uses the shorter length and one-time minute limits shown on the pricing page. Recordings and uploads both draw from the applicable minute allowance, and Madless will not take in media it cannot transcribe — see Section 6.

All copyright, trademarks, and other intellectual-property rights in the Site and Services (excluding Your Content) remain our sole property. You receive a limited, non-exclusive, non-transferable licence to use the Services for your personal or internal business purposes only.

Your use of the Services is subject to our Acceptable Use Policy, which prohibits harmful, abusive, or illegal use of the platform. Violations may result in content removal, account suspension, or termination.

• You may delete your account at any time. Upon deletion, Your Content is permanently removed within 30 days.
• We may suspend or terminate your access if you violate these Terms, our Acceptable Use Policy, or applicable law.
• If we terminate your account without cause, we will provide 30 days' notice and an opportunity to export your data.
• Sections that by their nature should survive termination (including Limitation of Liability, Intellectual Property, and Governing Law) will survive.

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties — express or implied — that the Services will be uninterrupted, error-free, or secure, or that AI-generated outputs (answers, suggested relations, search results) will be accurate or complete. Any implied warranties or conditions are excluded to the fullest extent permitted by law. If you are a consumer, this clause does not affect your statutory rights, which apply in addition to these Terms.

To the fullest extent permitted by law we shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, data, goodwill, or other intangible losses arising from your use of (or inability to use) the Services.

Our total liability to you for all claims arising out of or relating to the Services in any 12-month period is limited to the greater of (a) the fees you paid us for the Services in the 12 months before the event giving rise to the claim, or (b) £100.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales. If you are a consumer, nothing in these Terms affects your statutory rights, including under the Consumer Rights Act 2015.

You agree to indemnify and hold harmless Havetobe Limited, its officers and contractors, against any claims, losses, liabilities, and reasonable costs (including legal fees) arising from: (a) content you create, upload, or share through the Services; (b) your breach of these Terms or our Acceptable Use Policy; or (c) your violation of any law or the rights of a third party. If you are a consumer, this indemnity is limited to losses that are a reasonably foreseeable result of your breach.

We are not liable for any failure or delay in providing the Services caused by events beyond our reasonable control, including failures of third-party infrastructure or AI providers (such as Vercel, Google Cloud, Stripe, or our AI sub-processors), internet or power outages, or acts of government. Where such an event continues for an extended period, either of us may suspend the affected obligations until it is resolved.

If you have a complaint, please email [email protected] first and we will try to resolve it within 30 days. We hope to settle any dispute informally. If you are a consumer and we cannot resolve it together, you may be entitled to use an alternative dispute resolution (ADR) scheme; nothing here removes your right to bring a claim in court.

• Entire agreement: these Terms, together with the Privacy Policy and Acceptable Use Policy, form the entire agreement between you and us regarding the Services.
• Severability: if any provision is found to be unenforceable, the remaining provisions stay in full effect.
• No waiver: if we do not enforce a right, that is not a waiver of it.
• Assignment: you may not assign your rights under these Terms without our consent. We may assign or transfer these Terms to a successor (for example on a restructure or sale of the business), provided your rights are not reduced.

Our Privacy Policy explains how we collect, use, and protect your personal information. It forms part of these Terms.

These Terms are governed by the laws of England and Wales. Any dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident outside England and Wales, you may also bring proceedings in your country of residence where mandatory local law gives you that right, and you keep the protection of any mandatory consumer-protection rules of that country.

Madless is operated by Havetobe Limited (trading as Madless), a company registered in England and Wales under company number 17255387, with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can reach us at [email protected].

We may update these Terms from time to time. We will post the revised version on this page with an updated effective date. For material changes, we will notify users via email or an in-app notice. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? [email protected]